Legal Information

This website and all services offered are operated by Emerge Digital Group Inc., based in Ontario, Canada. By engaging with Emerge Digital Group ("we," "our," "us"), you agree to these terms and conditions.

For inquiries, you may contact us at:
Email: Info@emergedigitalgroup.com

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Scope of Services

Emerge Digital Group specializes in Digital Marketing Management, Conversion Rate Optimization, Web Development, and Digital Advertising Consulting, including but not limited to Google Ads, Conversion Rate Optimization, and Paid Social Marketing on platforms like TikTok and Pinterest. The services provided are tailored to each client’s unique business needs and goals.

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No Guarantees

While Emerge Digital Group strives to deliver exceptional results, we cannot guarantee specific outcomes such as improved revenue, ROAS, or conversion rates. The performance of campaigns depends on numerous factors, including market conditions, competition, and platform changes beyond our control.

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Client Responsibilities

To ensure the success of your campaigns, the client agrees to:

• Provide required access (e.g., ad platforms, analytics, and website permissions) for Emerge Digital Group to perform its services effectively.
• Share all necessary information in a timely manner, including advertising budgets, target audiences, and deadlines for specific initiatives.
• Respond to communication from Emerge Digital Group in a prompt manner.
• Abide by the agreed-upon payment terms outlined in the invoice or contract.

Failure to fulfill these responsibilities may impact the effectiveness of our services, and Emerge Digital Group is not liable for any negative performance outcomes resulting from such delays.

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Payment Terms

Billing is tailored to each client based on their scope of work and business stage:

1. Flat Monthly Retainer: Applicable for clients in early growth stages.
2. Percentage of Monthly Advertising Spend: For clients with larger, scalable ad budgets.
3. Hybrid Approach: A combination of retainer and percentage-based billing.

Payments must be made on time per the invoice terms. If payments are overdue by more than 30 days, Emerge Digital Group reserves the right to pause all services until the full payment is made.

Refund Policy:
Emerge Digital Group has a strict no-refund policy for all services rendered.

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Ownership of Work

Upon termination of the working relationship, all campaign assets, creatives, and data will remain the sole property of the client. Emerge Digital Group ensures that clients retain full ownership and access to their Google Ads accounts, ad creatives, and analytics data at all times.

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Limitation of Liability

Emerge Digital Group is not liable for:

• Platform outages or downtime impacting campaign performance.
• Data discrepancies caused by third-party platforms.
• External factors (e.g., market conditions, competitor actions, or regulatory changes) beyond its control.

Emerge Digital Group’s total liability is limited to the fees paid by the client for services rendered during the last billing cycle.

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Force Majeure

Emerge Digital Group shall not be held responsible for delays or failures in service delivery due to events beyond its reasonable control, including but not limited to natural disasters, platform outages, labor strikes, government restrictions, or cyber-attacks.

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Confidentiality

Emerge Digital Group agrees to treat all client information as strictly confidential. This includes business data, advertising strategies, and account performance. Such information will not be disclosed to third parties without prior consent, except as required by law.

Similarly, clients agree to keep Emerge Digital Group’s processes, strategies, and internal documents confidential.

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Termination Policy

Client Termination: Clients must provide a minimum of 30 days’ written notice to terminate their working relationship with Emerge Digital Group.

Emerge Termination: Emerge Digital Group reserves the right to terminate the agreement at its sole discretion without prior notice, especially in cases of non-payment, uncooperative clients, or violations of these terms.

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Marketing Permissions

By engaging with Emerge Digital Group, clients grant permission for the agency to use their business name, logo, and anonymized performance data for marketing purposes, including case studies, testimonials, and promotional materials.

Clients may withdraw this permission at any time by providing written notice.

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Amendments

Emerge Digital Group reserves the right to modify these Terms and Conditions at any time. Clients will not be notified of changes unless legally required. Continued use of our services constitutes acceptance of the revised terms.

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Dispute Resolution

In the event of a dispute, both parties agree to resolve the matter through mediation or arbitration in Ontario, Canada. Legal proceedings will only be pursued as a last resort.

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Use of Third-Party Tools

Emerge Digital Group utilizes third-party tools and platforms (e.g., Google Ads, analytics software) to deliver its services. By engaging with us, clients agree to adhere to the terms and conditions of these third-party platforms.

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Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at:
Email: Info@emergedigitalgroup.com

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Refund Policy

Emerge Digital Group maintains a no-refund policy for all services provided. Due to the nature of digital marketing and advertising management, once services are rendered—including strategy development, campaign setup, and ongoing optimizations—costs cannot be recovered.

Important Details:

• Upfront Fees: Any fees paid in advance for work such as account audits, campaign builds, or initial consultations are non-refundable.
• Ongoing Services: Fees for ongoing services, such as monthly retainers or percentage-based billing, are also non-refundable once billed.
• Client Delays: Refunds will not be provided for delays or disruptions caused by the client, such as lack of access to accounts, untimely approvals, or unresponsiveness.
• Performance Variability: While Emerge Digital Group is committed to achieving the best results, we cannot guarantee specific outcomes due to external factors like market conditions, platform changes, or competition.

Clients are encouraged to communicate any concerns promptly so that we can address issues and work toward resolution.

If you have questions about this policy, please contact us at Info@emergedigitalgroup.com.

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